Custom Brokerage Secure & Reliable

Our profession involves facilitating the import and export of goods and packages across national borders.
UPBEX work with importers, exporters, and other parties to ensure that all necessary documentation is filed and that all applicable duties and taxes are paid.
We may also provide advice and assistance to clients on matters related to customs regulations, trade agreements, and other issues related to international trade.

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Custom Brokerage FAQ Frequently Asked Questions

Why are the shipping rates so volatile?

There are several factors that can contribute to the volatility of shipping rates. Some of the main factors include:
Fuel prices: Fuel prices can have a significant impact on shipping rates, as fuel is a major cost for transportation companies. When fuel prices rise, it can lead to higher shipping rates.
Demand: The demand for shipping services can also affect rates. When demand is high, shipping companies may be able to charge higher rates.
Capacity: The availability of shipping capacity can also impact rates. When there is excess capacity, rates may be lower, while a shortage of capacity can lead to higher rates.
Seasonality: Shipping rates may also vary depending on the time of year. For example, rates may be higher during peak shipping seasons, such as the holiday season.
Geopolitical events: Political and economic events, such as trade disputes or natural disasters, can also affect shipping rates.
Currency exchange rates: Changes in currency exchange rates can also impact shipping rates, as they can affect the cost of transporting goods.

What are the usual methods of freight payment?

There are several methods of payment that are commonly used in the freight industry:

Prepayment: Prepayment refers to paying for the shipping services before the goods are shipped. This method may be used when the shipper and the carrier have a long-standing relationship or when the shipper is a large, well-established company.
Collect on delivery (COD): With COD, the shipper pays the carrier after the goods are delivered. The carrier may require the shipper to provide a cashier’s check or money order as payment.
Letter of credit: A letter of credit is a formal document issued by a bank that guarantees payment to the carrier if certain conditions are met. This method may be used when the shipper and the carrier do not have a long-standing relationship or when the shipper is a new or small business.
Advance payment: With advance payment, the shipper pays a deposit to the carrier before the goods are shipped. The balance is paid after the goods are delivered.
Payment upon presentation: With this method, the carrier presents the shipper with a bill of lading and other documentation after the goods are delivered. The shipper then has a specified period of time to pay the carrier.
It is important for shippers and carriers to carefully consider the terms of payment and to ensure that they are clearly understood and agreed upon before the goods are shipped.

Do you handle international household moves?

Yes we do, you should consider our company for your international household move. At UPBEX, we specialize in handling international moves and have a team of experienced professionals who are dedicated to ensuring that your move is smooth and stress-free. We understand that moving to a new country can be overwhelming, which is why we offer a full range of services to make the process as easy as possible for you. Whether you need help with packing, transportation, customs clearance, or storage, we have the resources and expertise to handle all of your international household moving needs. Please don’t hesitate to contact us with any questions or concerns you may have, and we look forward to helping you make a successful move to your new home.

Do you offer home delivery?

We are pleased to offer home delivery for your convenience. Our team is dedicated to making your experience as easy and convenient as possible, which is why we offer delivery right to your doorstep. We will handle everything. Our delivery team is trained to handle your package with care, and we will do everything we can to ensure that your items arrive safely and in a timely manner. We offer delivery to a wide area, so whether you are just down the street or on the other side of town, we can bring your package straight to your home. Thank you for choosing UPBEX, and we look forward to serving you.

What is the best way to ship a package?

The best way to ship a package will depend on several factors, including the size and weight of the package, the distance it needs to travel, the time frame for delivery, and the value of the goods being shipped.

Some options to consider include:
Postal service: The postal service is a good option for small, lightweight packages that need to be shipped within a short distance. The U.S. Postal Service offers a variety of options for domestic and international shipping, including priority mail and express mail.
Courier service: Courier services, such as UPBEX, offer a range of options for domestic and international shipping. These services are generally faster and more reliable than the postal service, but may be more expensive.
Freight shipping: For large or heavy packages, or for shipping over long distances, freight shipping may be the best option. There are several types of freight shipping, including less-than-truckload (LTL) and full truckload (FTL).
It is important to consider the specific needs of your package when choosing the best shipping method. You should also consider factors such as delivery time, cost, and reliability.

What is the best time to ship a package?

The best time to ship a package will depend on several factors, including the distance the package needs to travel, the delivery timeframe, and the specific shipping options available. Here are a few things to consider when deciding when to ship a package:

Peak shipping seasons: Certain times of the year, such as the holiday season, are typically busier for shipping companies. During these periods, shipping rates may be higher and delivery times may be longer.
Delivery timeframe: If you need the package to be delivered within a specific timeframe, you should consider the transit time for the shipping method you choose. Some shipping options, such as overnight or 2-day delivery, are faster than others, but may be more expensive.
Shipping options: Different shipping options may have different transit times and rates. You should consider the specific needs of your package when choosing a shipping method, and compare the options available to find the best fit.
Special handling requirements: If your package requires special handling, such as temperature-controlled shipping or hazardous materials handling, you should consider the specific requirements of these services when deciding when to ship your package.
Overall, it is important to carefully consider the specific needs of your package when deciding when to ship it. You should also consider the delivery timeframe, shipping options, and any special handling requirements when making your decision.

How do I track my Shipment?

Our company offer tracking services, which allow you to track the status of your delivery online. You can usually track your delivery by entering a tracking number or reference number provided by the our company.

What should I do if my delivery is late?

If your delivery is late, you should contact us to inquire about the status of your package. We should be able to provide you with an estimated delivery time and any other relevant information.